April 5th, 2017
The following nVidia Quadro cards that have been reported with issues:
- K4000 cards, some
- K600 series cards, some
- K3100 laptop cards, some
- K2000 laptop cards
There are 4 solutions to this issue which should be tried in this order:
- a) Search for and install all updates for Windows. b) Search for any driver updates from the machine manufacturer directly. c) Download and update your graphics card driver directly from the manufacturer. NOTE: The Windows supplied drivers are often out of date, and the auto updates from Microsoft have the potential to corrupt the driver. We've seen several cases where the only solution was to download the latest nVidia driver directly from nVidia.
- When you open TransMagic, click "New" and let the window open. Then click "Open" and navigate to the file you wish to open.
- Attempt different Driver settings in TransMagic Settings > Performance > Rendering Options. Choices include OpenGL, DX9, DX11, Win GDI and OpenGL with Use Software Driver enabled. Then attempt to open the file of interest.
- Contact firstname.lastname@example.org to be rolled back to version R12.11.200.
TransMagic has purchased a graphics card and an HP machine trying to re-create these issues but has not succeeded in finding this bug. If you are experiencing these issues and can help us, we would love to troubleshoot directly on your machine or a similar machine in your environment -- please contact email@example.com for more details.