We recently discovered that the R14.20.200 build has an issue with reversed MagicCheck colors. For those using MagicCheck, we advise you to uninstall R14.20.200 and install R14.20.100, where the anomaly does not occur. 

Please be aware that the R14 releases work best if you do a clean uninstall of any previous builds after the regular uninstall. So if you are going from R14.20.200 to R14.20.100, first do a clean uninstall. Clean uninstall procedures are described here:

https://support.transmagic.com/hc/en-us/articles/29057958171540-Installing-TransMagic-R14-SP2

 

To find R14.20.100, please visit https://transmagic.com/download .

This situation should be resolved on or around November 15, 2024, when we will make available build R14.20.201 or .300. 

We apologize for this inconvenience!  

 

 

If you are unable to open CATIA files, or you get the error message Operation Failed With Result Code: 1, first make sure you're on the latest version of TransMagic. As long as your maintenance is up to date, you can download from https://TransMagic.com/download/ and update your installation. 

If the latest version does not resolve the problem, it is possible that your Microsoft Visual C++ Redistributable for 2015-2019 has become corrupt. If that's the case, here is how you can resolve the issue. 

 

Clean Uninstall, Remove Problematic MS Visual C++ Redistributables, Reboot, Reinstall TransMagic

1. Uninstall TransMagic using Control Panel > Programs and Features
2. Open up Regedit.exe (click the windows start button and type regedit)
3. Go to HKEY_CURRENT_USER > Software > Right-Click on the ‘TransMagic’ folder and select ‘Delete’
4. You will receive a ‘Confirm Key Delete’ prompt. Click ‘Yes’
5. Open up a file explorer and navigate to C: > Users > Public > Public Documents > Licensing
6. Delete ONLY the folder named TransMagic 
7. Go to Control Panel and Add/Remove Programs. Uninstall any Microsoft Visual C++ Redistributables which are for years 2015-2019. Do not uninstall redistributables for earlier years, as they may be necessary for older software on your system. When you install TransMagic again, it will add new redistributabless for 2015-2019.
8. Reboot
9. Double-click on the TransMagic installation executable (downloaded in step 1) and reinstall.
10. Enter your Activation ID:

If you have received an email from TransMagic or there is a notice when opening the application to update: please download and install this update.  

We are upgrading our licensing system and this will ensure that your copy of TransMagic will open past September 30th.

Please contact support@transmagic.com or call (303) 460-1406 with any questions.