April 5th, 2017
The following nVidia Quadro cards that have been reported with issues:

•    K4000 cards, some
•    K3100 laptop cards, some
•    K2000 laptop cards

There are 3 solutions to this issue which should be tried in this order:

1. a) Search for and install all updates for Windows. b) Search for any driver updates from the machine manufacturer directly. c) Download and update your graphics card driver directly from the manufacturer.
2. When you open TransMagic, click "New" and let the window open.  Then click "Open" and navigate to the file you wish to open.
3. Contact support@transmagic.com to be rolled back to version R12.01.900.

TransMagic has purchased a graphics card and an HP machine trying to re-create these issues but has not succeeded in finding this bug.  If you are experiencing these issues and can help us, we would love to troubleshoot directly on your machine or a similar machine in your environment -- please contact support@transmagic.com for more details.

 

April 19, 2016
When upgrading from R11 to R12, some users are reporting that the software requires them to input a TransMagic license key. If available, please use the same license key you were provided for R11 as this will also work for R12. If you do not have your license key available, or would like some assistance with this process, please send an e-mail to license@transmagic.com