You can send us files via the online support form in the following way:
1.) Go to www.transmagic.com
2.) Login -> Click "Support" -> Click "Request Support" (on the left)
3.) This form will allor you to upload up to 500 MB of data and describe the issue. If it's a large upload, make sure you wait long enough to see the form change and display the "Your support request has been submitted, expect a response soon" message.